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At Infinity ProSolutions, accessibility is at the heart of everything we do. We are committed to ensuring that every patient, family member, and visitor — regardless of ability — can access our services, website, and vehicles with dignity and ease.

ACCESSIBILITY STATEMENT

This statement was last updated on [enter relevant date]. We at My Site are dedicated to making our transport services accessible to individuals with disabilities, including those needing non-emergency medical transportation.

Our commitment

Infinity ProSolutions strives to provide transportation services and digital experiences that are accessible to everyone, including individuals with physical disabilities, visual impairments, hearing impairments, cognitive differences, and other conditions. We believe that access to medical appointments and healthcare should never be limited by a person's ability to get there.

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We are continually working to improve our website and services in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as well as applicable federal and California state accessibility laws, including the Americans with Disabilities Act (ADA) and Section 508.

Accessible transport services

We go beyond website compliance — our physical services are designed to meet the needs of passengers with disabilities:

  • Wheelchair-accessible vehiclesRamp-equipped vehicles for manual and power wheelchair users

  • Trained drivers Staff trained in passenger assistance and disability awareness

  • Companion seating Caregivers and family members can ride alongside passengers

  • Door-to-door assistance: Drivers assist from the door of your home to your destination


Website accessibility features

We have implemented the following measures to make our website more accessible:

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  • Semantic HTML structure for compatibility with screen readers

  • Descriptive alt text for all informational images

  • Keyboard navigability throughout the site

  • Sufficient color contrast ratios for text and UI elements

  • Resizable text without loss of content or functionality

  • Clear, plain-language content designed for ease of understanding

  • No content that flashes more than three times per second

Known limitations

While we work hard to ensure full accessibility, some areas of our website may not yet meet all WCAG 2.1 AA standards. We are actively identifying and addressing these gaps. If you encounter any barriers, please let us know so we can assist you directly and prioritize improvements.

Alternative access

If you are unable to access any part of our website due to a disability, we are happy to provide the same information and services through alternative means. You can reach us by phone or email, and we will assist you promptly:

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  • Call us to book a ride, ask questions, or request information verbally

  • Email us, and we will respond in your preferred accessible format

  • TTY/TDD users may contact us through California Relay Service at 711

ADA & non-discrimination policy

Infinity ProSolutions does not discriminate on the basis of disability in the delivery of our transportation services. We comply with Title II and Title III of the Americans with Disabilities Act (ADA) and all applicable California accessibility regulations. We provide reasonable accommodations to ensure equal access for all passengers.

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If you believe you have been denied equal access to our services, please contact us immediately so we can resolve the matter.

Feedback & contact

We welcome your feedback on the accessibility of our website and services. If you experience any barriers or have suggestions for improvement, please reach out to us — your input directly shapes how we improve.

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