Privacy Policy
What is the Privacy Policy and what does it cover?
Effective from 21 June 2026
Infinity ProSolutions ("we," "our," or "us") is committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our non-medical transportation and ambulatory services.
Information we collect
We collect information you provide directly to us when booking or using our services, including:
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Full name, date of birth, and contact details (phone number, email address)
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Pickup and drop-off addresses and appointment details
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Mobility needs, accessibility requirements, and physical condition relevant to safe transport
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Insurance or Medicaid information when applicable for billing
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Emergency contact information
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Payment information (processed securely through our payment provider)
We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages visited.
How we use your information
We use the information we collect to:
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Schedule, coordinate, and complete your transportation trips
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Communicate with you about your bookings, confirmations, and updates
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Process billing and verify insurance or Medicaid eligibility
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Ensure the safety and wellbeing of passengers during transport
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Improve our services and respond to feedback or inquiries
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Comply with applicable laws and regulatory requirements
We do not sell your personal information to third parties for marketing purposes.
How we share your information
We may share your information only in the following circumstances:
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Service providers: With trusted vendors who assist in operations (e.g., dispatch software, payment processors, insurance verification), bound by confidentiality agreements.
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Healthcare coordination: With referring healthcare facilities or discharge planners as needed to complete your transport, with your consent.
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Legal compliance: When required by law, court order, or governmental authority.
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Safety: When disclosure is necessary to protect the health or safety of you or others.
Data security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to your data is limited to staff who need it to perform their job duties.
While we work hard to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us promptly if you have concerns about the security of your information.
Your rights & choices
Depending on your location, you may have the right to:
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Access and receive a copy of the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal information, subject to legal obligations
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Opt out of non-essential communications from us
To exercise any of these rights, please contact us using the information in Section 9 below.
Cookies & tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
Children's privacy
We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If a minor requires transportation, we collect information from a parent, guardian, or authorized caregiver. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact us
If you have questions, concerns, or requests related to this Privacy Policy, please reach out to us:
Infinity ProSolutions
9938 Louise Ave, Northridge, CA 91325